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Terms & Conditions

The Emergency Memberlink Program, herein defined as Memberlink, is available to volunteers and employees of the Emergency Service Agencies as detailed in About Us

Volunteer or employee membership is subject to approval by the relevant Emergency Service Agency.

CFA (ABN. 39 255 319 010) with the explicit approval of the other Emergency Service Agencies has contracted MEMBERBenefits Pty Ltd (A.C.N. 090 691 080) “MEMBERBenefits” to manage, on an ongoing basis, the Emergency Memberlink Program as profiled in this website and in any other supporting materials provided to members.

The Program incorporates benefits made available by organisations and establishments, hereinafter defined as Providers, that have made available certain products and services to members on terms and conditions as profiled in this website.

The Program also incoporates the Presidential Card which is one of Australia's leading lifestyle benefits programs. Presidential Card is a Division of MEMBERBenefits. Presidential Card has entered into arrangements with a number of organisations and establishments to provide benefits that members can access by presentation of their Emergency Memberlink Card bearing the logo of Presidential Card.

MEMBERBenefits and Presidential Card are hereinafter referred to as the Parties.

Use of this website is subject to the following terms and conditions of use which the Parties reserve the right to amend at any time.

  1. ‘We’, ‘our’ and ‘us’ means the Parties and the Emergency Service Agencies.
  2. ‘You’ and ‘your’ means the member that the membership is issued to and whose name and membership number appears on the card.
  3. ‘Card’ means the Emergency Memberlink Card, whether a physical card or a digital card accessed online via Smartphone.
  4. Use of Emergency Memberlink Card is at your own risk.
  5. The Membership Card remains the property of the Parties.
  6. We reserve the right to add, alter, improve or delete any of the Providers, information, offers, and services without notice. Please check this website or phone 1800 820 037 if you are unsure.
  7. You agree to enter into any arrangement with a Provider detailed in this website at your own risk.
  8. The Providers reserve the right to change modify or cancel offers without notice.
  9. The information profiled within this website has been provided by the Providers in good faith and is correct at the time of publishing, but may be subject to change from time to time.
  10. We are not liable for any injury, loss or damages incurred by you while partaking of offers profiled in this website.
  11. You can cancel your membership at any time by giving written notice (including by email) to us and returning your physical membership card.
  12. We may terminate your membership of this program if you breach the conditions of the program. We will advise you of this in writing (including by email).
  13. In order to identify you and manage your membership, we need to collect your personal details. These include your membership number, name, address, phone number and email address. To enable us to contact you in regard to your membership, including to advise of membership renewal, we reserve the right to share this information with your Agency (as detailed in About Us) to ensure that this information is current and accurate and to enable them to approve or decline your membership on application and ongoing. In this regard you herein provide approval for your Agency to provide such information to Us.
  14. For information on our Privacy Policy, please click here.
  15. Notwithstanding the above, in the unlikely event that a Provider profiled in this website, that incorporates the wording Presidential Card, does not honour the benefit as profiled on www.emergencymemberlink.com.au and the member has met all the current conditions, including being a current Program member, Presidential Card will refund the amount equivalent to the saving the member would have received.
    To receive your refund, simply mail or email an itemised receipt together with your membership number and your full name outlining your claim to:


Emergency Memberlink

PO Box 2200
Victoria 3931
Email: members@emergencymemberlink.com.au